Frequently asked questions

Why choose Pleta.bg 

• We use for delivery the safest couriers that reach every corner of Bulgaria and the World
• Security when entering personal data.
• Clear delivery rules.
• The delivery price is included in the final price of the order and you see it before confirming your order.
• Payment methods are secure for the customer.
• A great selection of yarns and colors.
• Ability to return and exchange within 14 days

Do you ship internationally?;

Pleta.bg delivers internationally as well as Bulgaria. Transport costs are location and weight dependent and are calculated in the checkout page.
We use different transport companies depending on the location such as:
Greece, Romania - Econt Express,Speedy and Post
All EU countries - DPD Economy, DHL, Post
Rest of the world - Post, DHL Express

All orders are send with tracking, so that you can trace the progress of your package. Transport costs are location and weight dependent and are calculated in the checkout page. All you need to do is select your country and transport options and transit times will be shown. If your country is not on the list or you want to order wholesale - send us an email at office@pleta.bg and we will offer you best possible transport options If you are in a hurry we can also offer DHL express shipping with discounts on pricing, send us an email at office@pleta.bg

Why register at www.pleta.bg? - just a few notable reasons:

• We are committed to inform you of the status of your order.
• You have the ability to track the history of your orders.
• You can create a list of desired products.
• You will learn first about the latest promotions, new products, special offers.
• If you need to interrupt your shopping temporarily, you can continue at any time because the information for all selected products is stored.
• We will save you time - you do not have to fill in your data every time, we will know where to send your orders

How do I create my profile?

Enter the field in the upper right corner of the Login page.
Fill in the data fields. Fields marked with a star are required to fill in.

How to shop?

Using the menu you can view the product categories. Products are divided into different categories, depending on their intended purpose and characteristics. If you know the name of the product you are looking for, you can use the search engine at the top right of the screen. There is a multi-filter field on the left side of the screen to help you find the product you want on multiple features. When you find the product you like, you can add it to your cart through the "Add to Cart" button. When you add products to your shopping cart, you have the option of reviewing the list of selected products, updating the quantity, removing one or more products. The cost of transport is calculated automatically depending on your choice. Once you make an order, you will receive a copy of your e-mail. The order will be sent in the manner specified in the Terms of Service.