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14 days to withdraw when purchasing goods In the EU, for contracts concluded as of 13 June 2014, you have the right to withdraw from your online purchase as well as from purchases made elsewhere than in shops (e.g. from a salesman on your doorstep; by phone or mail order) within 14 days.
This “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
You can choose to withdraw from your order for any reason within this timeframe - even if you simply changed your mind. To exercise your right of withdrawal, you must unequivocally inform the trader of your decision to withdraw from the purchase. You can do this, for example, by adding a written statement to the goods that you are returning by post, or by sending a fax or e-mail. It is not enough to just send the goods back. The trader must provide you with a model withdrawal form, which you can use to inform him/her of your withdrawal but you don’t have to use it. The trader must give you a refund within 14 days from receipt of your withdrawal notification, but can delay refunding you if he/she has not received the goods back or evidence that you have sent them back.The trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery. You will have to pay the costs of returning the goods to the trader. For bulky goods (such as large household equipment), the trader must give you at least an estimation of the cost of returning the goods.
You must send the goods back within 14 days of informing the trader that you wanted to withdraw.
Statex LTD informed you that you would have to bear the cost of sending the goods back during the cooling-off period.
Warning! Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.
Office : email@example.com
Retail: +359 32 397 736
Wholesale: +359 32 643 000
Address: Academic Petar Dinekov 10 str.,
Plovdiv 4004, Bulgaria
Working time: from 8:30 am to 5:00 pm
from monday to friday